Y Combinator's Winter 2023 development batch highlights four startups striving to capitalize on the buzz surrounding OpenAI's viral AI-powered chatbot, ChatGPT. These innovative startups aim to create industry-specific versions of ChatGPT, catering to businesses and sectors such as customer support, analytics, robotic process automation, and app development.
ChatGPT's impressive growth trajectory, with the app reaching 100 million users within two months of launch, has generated significant interest in ventures operating in the generative AI domain. Startups complying with this trend include Yuma, Baselit, Lasso, and BerriAI, all of which aspire to integrate AI-powered solutions into various sectors.
Yuma, primarily targeting Shopify merchants, offers ChatGPT-inspired AI systems that integrate with help desk software. These AI-powered systems draft relevant and customized replies to customer tickets, streamlining the support process for busy online merchants. The founder, Guillaume Luccisano, claims that Yuma takes advantage of text-generating AI models similar to the technology that underpins ChatGPT.
Yuma's versatile AI models can be trained on historical tickets, enabling them to mimic a brand's writing style and offer automated language translation for service agents. The platform has potential in a customer service software market projected to be worth $58.1 billion by 2023 (per Acumen Research).
Baselit uses OpenAI's GPT-3 model to help businesses incorporate chatbot-style analytics into their operations. Its AI copilot simplifies data querying and analysis by allowing customers to interact with their databases using plain English. Users can connect Baselit to databases such as Postgres, Snowflake, Redshift, and BigQuery and chat with them directly to access data insights. The platform can also seamlessly export the results to visualization tools like Tableau, Excel, Google Sheets, and Power BI.
Lasso combines ChatGPT-like interfaces with robotic process automation (RPA) and a Chrome extension. The platform allows customers to describe or record the processes they wish to automate, and Lasso builds the automation using its proprietary toolset. Lasso competes directly with RPA giants like UiPath and Automation Anywhere.
Co-founder Lucas Ochoa believes Lasso solves many setup challenges associated with traditional RPA solutions, while being license-free. The demand for workflow automation tools remains high, with 62% of companies using them and 44% investing significantly in these tools over the past 12-24 months, according to a Formstack survey.
BerriAI simplifies the process of developing ChatGPT apps for businesses by acting as a bridge between customers and ChatGPT. The platform allows users to prototype with different configurations, share prototypes, and spin up multiple instances programmatically. With BerriAI, companies can create tools to automate customer support requests, use ZenDesk and Jira Tickets as knowledge bases, or even build chat/search interfaces for employees to ask questions about internal documents.
As AI-powered solutions like AppMaster and ChatGPT continue to make waves in the tech industry, startups such as Yuma, Baselit, Lasso, and BerriAI will undoubtedly capitalize on the trend, providing innovative solutions across various market sectors.
